Step 2: Maturity Growth Waves to Improve Efficiency and Effectiveness

Our Lean wave methodology is a deep-dive, in a few months, to improve the efficiency and effectiveness of a business team, department or business unit. During the waves we will focus on simplifying and automating your team, department and production workflows with Lean Six Sigma and low-code tools.

A holistic growth approach that focuses on 5 areas.

It first goes through a diagnostic (Step 1) of the overall performance, design and implementation of operational solutions structured around 5 key areas: voice of the customer, process efficiency, performance management, organization & skills, mindset & behavior.

  • Voice of the Customer: identify what customers value and what they expect to deliver and organize all our operational system accordingly;
  • Process Efficiency: eliminating activities that do not add value to the customer;
  • Performance Management: Drive and monitor operational targets, making problems visible and helping the frontline solve them real-time through visual management
  • Organization & Skills: Setting up the right organization to support the frontline through effective span of control and division of activities
  • Mindset & Behavior: Develop a problem-solving and operational excellence culture and management soft skills in order to keep improving continuously after the project

Why would you need a Lean wave?

A lean wave is a solution designed for companies or organisations that want to seriously improve the overall performance and maturity of their teams and departments towards operational excellence. It concretely challenges almost every aspect of the daily life of the business, from the service level we ambition to the work distribution routines, from the process sequences to the way we define and monitor our operational objectives.

The lean wave is a 3 to 4 months project, following 3 phases:

The diagnose (3-4 weeks) is aimed at identifying & quantifying waste and inefficiencies in the daily operations and at prioritizing opportunities for improvement.


Step 2: Design & Action Plan

The design and action plan (2-3 weeks) operationalize insights from the diagnose and transform them into concrete improvement initiatives and realistic targets build around a coherent vision.

Step 3 : Implementation

During the implementation (8-12 weeks), we support you in putting your new operating model into practice, and empower the management team and operators to progressively become owners of the change for long-term continuous improvement. 


What can you expect at the end of the Lean wave?

Enhancing Efficiency with Process and Activity Optimization

  • Map key processes and assess their maturity
  • Identify areas of improvement for cost and deadline reduction
  • Highlight non-value added and automatable activities
  • Quantify work volumes, workloads, and distribution of workload by activity type
  • Recommend quick wins for process redesign with Lean metrics
  • Design future processes and estimate FTE impact

Strengthen Performance Management and Organizational Skills

  • Analyze performance management system (KPIs, target setting, dashboards, meetings)
  • Assess capacity management (activity planning, attendance, sickness rate)
  • Examine productivity, variability, and quality compliance (SLAs)
  • Implement good management practices for short-term gains
  • Develop an organizational model for continuous improvement
  • Optimize time allocation and align with customer demand
  • Review competency management (objective setting, profile identification, skill development, problem-solving)

Unlock the Full Potential of Your Team and Processes

  • Simplify and automate workflows using low-code tools like Power Automate
  • Leverage cutting-edge trends to optimize your team’s operations
  • Stay ahead of the competition by embracing innovation and continuous improvement
  • Experience the benefits of a comprehensive and future-proof approach to process improvement and sustainability

“We support you in setting strong foundations for long-term performance of your operations, and more resilience to our fast changing world. “

Let’s Make our Organisations More Lean and Sustainable