Step 1 : Performance Diagnostic to unlock the path to a Lean, Digital and Sustainable organisation

Start with the 5 day performance diagnostic to evaluate the overall maturity of your processes, and identify client, employee, planet and digital business improvement potential.

We help organisations, departments and teams to:

Implement simple and standardised processes/activities
Define flexible organisation that can adapt to various inputs
Understand data to reach full business potential
Implement daily performance management system aligned with SLA and the mission of the department/team

Call us for more information +32(0)2.206.10.82

You pay if you are satisfied with the diagnostic results.

Performance diagnostic

The purpose of this audit is to evaluate the overall maturity of your processes, and identify digital, client, employee and business improvement potential.

Objectives of the high level audit

Highlight the improvement potential of your performance:
- Reduce lead times
- Reduce operational costs
- Improve quality of products and services
- Increase reliability of operations
Set ambitions and identify key problems to implement
Define high level roadmap to progressively improve your routine operations
Prepare you for the second step that will help you to achieve operational excellence:
- Improve the efficiency of your processes
- Make your management toolbox grow in maturity
- Involve your employees around a structuring project

How does it work?

During the audit week, we spend 2 days in your company to:

exchange with operators and interview managers (Gemba)
observe your processes and collect key measures
lead a workshop to map your main process and identify improvement potential

The process analysis focuses on 2 complementary axes:

Process Execution & Activities

Analysis of waste & non value added activities
Analysis of handling & throughput times of the process
Analysis of process bottlenecks
Identification of productivity and efficiency ratios of process activities

Process Steering & Management Tools

Analysis of process performance management system & tools
Analysis of standard procedures and ways of working
Analysis of key management activities & best practices of process steering
Analysis of problem-solving & continuous improvement system

3 steps to define a roadmap to improve your routine operations

1. Setup & data collection

During the audit week, we spend maximum 2 days in your company to:

exchange with operators and interview managers (Gemba)
observe your processes and collect key measures
lead a workshop to map your main process and identify improvement potential

2. Process Mapping & Analysis

Process mapping and analysis will help you to create a visual depiction of your internal or external business processes. They will be used to train or align workers, improve communications and identify bottlenecks.

We will focus on two kind of processes

Process Execution & Activities
Process Steering & Management Tools

3. Process Potential & Key Levers

Our mission is to help you build focus and impact into your processes, in order to create strategic control of your operations.

In the process potential phase, we identify the key levers for your process improvement efforts. We provide you with the following insights/delivrables:

Overall Process maturity assessment and scores
Quantified improvement potential against cost and lead times
Recommendations for quick-wins in process redesign
Recommendations for appropriate Lean process metrics
Management best practices to implement on short-term
A basis from which to start continuous improvement deployment

Performance-based fees. You pay if you are satisfied with the audit results.