Operations Management in Service Departments
Operations management in service departments is fundamentally about overseeing, designing, and refining the processes that deliver services to customers. It focuses on ensuring these services are delivered efficiently, effectively, and in alignment with the organization’s strategic goals. Core Aspects of Operations Management in Services Challenges Unique to Service Operations Management Conclusion Operations management in service […]
The Cost of Non-Quality in your aftersales
Welcome to our educational exploration of the cost of non-quality in aftersales service! In this journey, we will dive into the realm of Lean Six Sigma principles to understand how organizations can prevent service or product returns due to quality issues. By adopting effective strategies, companies can minimize financial losses and environmental impact while ensuring […]
Establishing Metrics to Monitor Sustainability Efforts
This article is part of the “How to Be A Green Changemaker?” series on the Zerwaste blog. In this post, we will try to establish what metrics you need to consider to monitor your sustainability efforts[1]. What are the right sustainability KPIs for your business? Welcome back to the green changemaker Journey! In a previous article, we […]
Lean Office Waste – Muda #5: Transportation Excess
This article is Part 5 of the “How to See Waste: the 7+1 Muda – Office edition” on the Zerwaste blog. In this post, I will explore the fifth of the eight wastes of Lean: Transportation Excess Welcome back to my Lean Six Sigma Journey! In the past weeks, I have introduced the concept of […]
Lean Office Waste – Muda #2: Overproduction
This article is Part 3 of the “How to See Waste: the 7+1 Muda – Office edition” on the Zerwaste blog. In this post, I will explore the second of the eight wastes of Lean: Muda of Overproduction. Welcome back to my Lean Six Sigma Journey! In the past weeks, I have introduced the concept […]
How to Be a Green Changemaker?
For a long time, sustainability has been seen as the cherry on the cake for companies, but is it still the case in 2022? A 5th planetary boundary has been crossed; the EU is developing more and more Corporate Social Responsibility (CSR) regulations; Demand for green certifications is going through the roof; Taxonomy, CSRD, Green […]
Lean: The methodology that combines Epictetus’ art of the essential and Seneca’s art of living simply
“Lean: The methodology that combines Epictetus’ art of the essential and Seneca’s art of living simply” “Do more with less” is at the heart of the Lean philosophy. This methodology, developed in the 1950s by Toyota, aims to maximize efficiency by eliminating waste and constantly improving processes. By adopting a Lean approach, companies can truly […]
Lean Waves a clever way to fund your Sustainable Development Goals.
As companies strive to become more sustainable and make a positive impact on the world, they often face the challenge of finding the resources necessary to fund and accelerate their transition. One solution to this problem is the implementation of lean waves, which are 3-4 month projects focused on improving efficiency and removing waste in […]
Cost-cutting a short-term vision for the industry
Cost cutting is a common strategy employed by companies in an effort to improve their bottom line and increase profits. While reducing costs can certainly be an effective way to increase efficiency and reduce waste, it is not the only solution available to companies in the industry. In fact, relying too heavily on cost cutting […]
Cost-cutting a short-term vision for services
In the service sector, cost-cutting is often seen as a quick fix for companies facing financial challenges. While reducing costs can certainly help a company improve its bottom line in the short term, it’s not always the best solution in the long run. In fact, relying too heavily on cost-cutting can actually hurt a company’s […]