Reducing waiting time in your office and processes

Posted at:
Sep 01, 2022
Location:
Belgium
Share On:
On Going
Education
Environment
Society
Business analyst
Change Management
Continuous Improvement
Operational Excellence
Operations Management
Planning
Problem Solving
Results-oriented
Scheduling

Time Frame

10
Week(s)

Workload

5
Day(s)
* Reducing Waiting in Lean Office * Developing multi-skilled flexible human resources who can quickly respond to changing work demands or can be re-tasked to other processes as change happens.

“The most dangerous kind of waste is the waste we do not recognize.”

Shigeo Shingo

According to Taiichi Ohno, the father of lean and one of the forerunners of Lean Manufacturing and was part of the team that developed the Toyota Production System, one of the first steps to becoming lean is to eliminate waste in a process. In 1988, he defined seven types of Muda. An eighth Muda was added later on.

In the office, the Muda of Waiting is the interrupted flow of information due to a delay in sharing information or interacting with internal or external stakeholders. Waiting waste means employees are sitting idly unable to continue with a task because they are waiting for a document to be processed and made available. This can be any work received from upstream processes such as information, signatures, or approvals. Waiting waste happens everyday in the office and business systems, causing loss of resources, lower customer satisfaction, and frustration among employees.

 

The Muda of Waiting in the office can take (but is not limited to) any of the following forms:

  • Employees waiting for approvals or signatures
  • Waiting for information from the customer
  • Waiting for clarification or correction of work received from upper management
  • Slow system response time
  • Slow computer speed
  • Unplanned Downtime (computer, fax, phone…)
  • Frequent technology delays/malfunctions
  • Bottlenecks and unbalanced workloads
  • Attendees late or not present for meetings, scheduling conflicts
  • Understaffing
  • Employees leaving unexpectedly    
  • Project budget changes and delays

To systematically remove this type of waste from your office, a plethora of solutions or countermeasures can be implemented such as the standardization of instructions, training, and processes; planning and scheduling solutions for optimal synchronization between departments; reviewing and standardizing required signatures to eliminate unnecessary ones; maintenance, update and/or upgrade your systems to be compatible with current trends.

About the Org.

Description

This NPO is an example of organization. This NPO has project linked to the 8 wastes from Muda:

  • Defect
  • Overproduction
  • Waiting
  • Nnon utilized potential
  • Ttransport
  • Inventory
  • Motion
  • Extra processing

This example aims to help organizations to create their profile and their project based on these examples.  

Education
Environment
Social
Disaster Relief

Similar Opportunities

On Going
Sep 05, 2022
For NPO Template
Belgium
On Going
Sep 02, 2022
For NPO Template
Belgium
On Going
Sep 02, 2022
For NPO Template
Belgium

Your Application for:
Reducing waiting time in your office and processes

Brief*
Relevant Qualification*