Support customer care optimization

Posted at:
Aug 02, 2022
Location:
Belgium
Share On:
On Going
Education
Environment
Science & Innovation
Business Process Improvement
Customer service
Kaizen
Lean Transformation
Project Management
Root Cause Analysis
Customer Service
Results-oriented
Social skills
Teamwork

Time Frame

12
Week(s)

Workload

6
Day(s)
- Improve quality and stakeholder satisfaction - Enable all types of users to have access to users to access services in a more simple, efficient and enjoyable way - Strengthen the links between users their relatives and professionals to provide social support - Develop new services, more preventive and customisable

Customer care describes how people are treated when they interact with a brand. This includes all experiences with the company and its employees before, during, and after a purchase.

It is an important aspect of customer service because it fosters an emotional connection with the brand’s community.

Customer care focuses on active listening and understanding the customer’s emotional needs as much as the physical or business ones. By doing so, the company creates a long-term, mutually-beneficial relationship with customers.

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Support customer care optimization

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