Support customer care optimization

Posted at:
Aug 02, 2022
Location:
Belgium
Share On:
On Going
Education
Environment
Science & Innovation
Business Process Improvement
Customer service
Kaizen
Lean Transformation
Project Management
Root Cause Analysis
Customer Service
Results-oriented
Social skills
Teamwork

Time Frame

12
Week(s)

Workload

6
Day(s)
- Improve quality and stakeholder satisfaction - Enable all types of users to have access to users to access services in a more simple, efficient and enjoyable way - Strengthen the links between users their relatives and professionals to provide social support - Develop new services, more preventive and customisable

Customer care describes how people are treated when they interact with a brand. This includes all experiences with the company and its employees before, during, and after a purchase.

It is an important aspect of customer service because it fosters an emotional connection with the brand’s community.

Customer care focuses on active listening and understanding the customer’s emotional needs as much as the physical or business ones. By doing so, the company creates a long-term, mutually-beneficial relationship with customers.

About the Org.

Description

Zerwaste supports organisations from differents sectors in the transition from a linear to a circular business model.

We want to support Lean Circular Thinking and organisations that want to have a Zerowaste Impact.

Together we explore their model, processes and operations, to design how they can have a positive impact, and develop or implement a sustainable strategy.

Our Impact actions:

  • Develop tools and methods to unlock the path to a lean and sustainable transformation
  • Educate people to see waste and remove it
  • Support nonprofit organisations in their lean and sustainable transformation
  • Support industrial symbiosis by connecting companies to share insights or IP to reduce waste in their sector
Education
Environment
Science & Innovation

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Support customer care optimization

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